Have you attempted to unlock your AT&T handset and are consistently seeing these messages?
- “We’re having trouble accessing your info. Do you want to try again?”
- “We’re having trouble accessing your info right now. Do you want to try again?”
- “We can’t pull up your info right now. Do you want to try again?”
- “We’re having trouble finding your info. Do you want to try again?”
You can still unlock your device at Unlocklocks, so don’t worry. Simply put, this indicates that their system hasn’t fully recognized your phone, tablet, or hotspot.
Even though the device is clean and fully paid, AT&T’s system may show some error messages, which can occur due to the previous owner’s account status or system glitches that need to be addressed for successful unlocking.

How can Unlocklocks help?
At Unlocklocks, we specialize in fixing unlocking issues. We can unlock most of AT&T’s devices, even if they refuse. We can unlock mobile hotspots, routers, iPhones, Android phones, tablets like iPads and Galaxy Tabs, and entry-level feature phones.
What devices can we unlock?
- Apple iPhones & iPads (All models)
- Android phones & tablets (Samsung, Motorola, LG, Google Pixel, etc.)
- Mobile hotspots, modems and routers
- Basic and feature phones (Nokia, Alcatel, Kyocera, Sonim etc.)
How does our unlock function?
We remotely unlock the handset from AT&T, utilizing the official IMEI-based process to make it compatible with other providers. For certain models, we can also provide you with an unlock code and instructions on how to use it.
What do I need to unlock my device?
- We need your device’s IMEI number only (to get it, dial *#06# or check settings), and then go to UnlockLocks.
Frequently asked questions
Is it necessary to be the original AT&T account holder?
No. At UnlockLocks, you don’t require it.
Can you also use tablets and hotspot devices?
Yes. We unlock iPhones, iPads, Android phones, tablets, hotspots, routers, and feature phones.
What happens if the unlock fails?
If we are unable to unlock your device, we will reimburse you in compliance with our policy.
Unlock your device so you can use it anywhere.
The AT&T statement, “We can’t pull up your information right now,” shouldn’t deter you. UnlockLocks can help with any device—iPhone, Android, tablet, hotspot, or regular phone. Go to Unlocklocks and begin the unlocking process.
Last Updated on 6 months ago by UnlockLocks
