Have you tried to unlock your AT&T device but received this annoying message?
“We can’t unlock this device because it’s currently active on another AT&T account. You’ll need to ask the account owner to remove the device from their account.”
That’s okay; you’re not alone. Purchasing a used device or holding onto a device that was previously connected to another AT&T account causes this issue for many folks. Although contacting the original account holder is AT&T’s official response, this option is typically not possible.
How can Unlocklocks help?
At Unlocklocks we specialize in solving unlocking issues. We can unlock most AT&T devices even when AT&T refuses. That includes iPhones, Android phones, tablets like iPads and Galaxy Tabs, mobile hotspots, routers, and basic feature phones.
What devices do we unlock?
- iPhones (All models)
- Android phones (Samsung, Motorola, LG, Google Pixel, etc.)
- Tablets (iPad, Samsung Galaxy Tab, and more)
- Mobile hotspots and routers
- Basic and feature phones (Nokia, Alcatel, Kyocera, Sonim etc.)
Why does AT&T show this message?
This message usually means the device is still linked to a previous AT&T account that was not removed. It is not necessarily blacklisted or stolen. AT&T’s system blocks unlocks until that account link is cleared.
How does our unlock work?
We use the official IMEI-based method to remotely unlock the device from AT&T so it can work on other carriers. For some models we can also provide an unlock code along with the instructions to enter it into your device. We don’t require any proof of ownership.
What do I need to unlock my device?
- All you need is your device IMEI (dial
*#06#or check settings), then go to Unlocklocks.
Frequently asked questions
Do you need the original AT&T account holder?
No. At Unlocklocks you don’t need it.
Can you unlock Android devices and tablets too?
Yes. We unlock iPhones, Android phones, tablets, hotspots, routers, and feature phones.
What if the unlock does not work?
If we cannot unlock your device, we refund you according to our policy.
Ready to use your device anywhere?
Do not let AT&T’s “active on another account” message stop you. Whether it is an iPhone, Android, tablet, hotspot, or basic phone, UnlockLocks can help. Place your order and start the unlock process.
Last Updated on 5 months ago by UnlockLocks